Frequently Asked Questions
General Questions
What services do you offer?
We offer a range of transportation services, including airport transfers, corporate transportation, city tours, and special occasion limousines. Whether you need a quick taxi ride or a luxurious limousine, we have you covered.
What areas do you serve?
We serve the entire metropolitan area and its surrounding regions. For specific service areas, please visit our website or contact our customer service team.
How can I book a ride?
Booking a ride is easy! You can book online through our website, via our mobile app, or by calling our customer service hotline. Simply provide your pick-up and drop-off locations, date, and time.
Can I schedule a ride in advance?
Yes, you can schedule your ride in advance. We recommend booking early, especially for special occasions or peak times, to ensure availability.
What information do I need to provide when booking?
When booking, please provide your name, contact information, pick-up and drop-off locations, desired vehicle type, and the date and time of your ride.
How are your rates calculated?
Our rates are calculated based on the distance traveled, vehicle type, and duration of the service. For a detailed quote, please use our online booking tool or contact us directly.
What payment methods do you accept?
We accept all major credit cards, debit cards, and digital payment methods. Payment can be made online at the time of booking or directly to the driver.
What types of vehicles do you have?
Our fleet includes a variety of vehicles to suit your needs, from standard taxis and luxury sedans to spacious SUVs and elegant limousines. All our vehicles are well-maintained and equipped with modern amenities.
Are your drivers professional and licensed?
Yes, all our drivers are professionally trained, licensed, and have undergone thorough background checks. They are committed to providing safe and reliable service.
Can I request a specific driver?
While we cannot guarantee a specific driver, we will do our best to accommodate your preferences. Please let us know your request when booking.
Do you offer child seats?
Yes, we provide child seats upon request. Please mention this requirement when booking so we can ensure your child's safety and comfort.
Can you accommodate special events like weddings or proms?
Absolutely! We offer specialized limousine services for weddings, proms, anniversaries, and other special events. Contact us to discuss your requirements and customize your ride.
Do you provide airport meet and greet services?
Yes, our airport transfer service includes meet and greet options. Our driver will meet you at the arrivals terminal with a sign displaying your name and assist you with your luggage.
What if I need to cancel or modify my booking?
You can cancel or modify your booking by contacting our customer service team. Please note our cancellation policy, which is outlined on our website and in your booking confirmation.
How can I provide feedback about my ride?
We value your feedback! You can provide feedback through our website, mobile app, or by contacting our customer service team. Your input helps us improve our services.
Who do I contact for lost and found items?
If you have lost an item in one of our vehicles, please contact our customer service team with details of your ride and the missing item. We will do our best to locate and return it to you.
